Email for a free people
Paxmail
FAQ

The Drawbacks List

We built an email, contacts, and calendar service for freedom lovers. We do not run ads, track you, or sell your data. This page is the honest tradeoffs list, so you are not surprised later.

  1. 01

    Free TLDs are banned

    Free or disposable domains are frequently used for abuse. To protect deliverability for everyone, we may block those domains or ask you to use a paid domain.

  2. 02

    2FA considerations

    We support 2FA for the web interface to keep your account secure. IMAP and SMTP do not support interactive 2FA prompts, so desktop and mobile clients must use an app password instead. This keeps your main password protected while still allowing mail clients to connect.

  3. 03

    Human email use only

    Paxmail is built for people and teams, not for high-volume transactional or marketing blasts. If you need that, you will want a dedicated sending provider.

  4. 04

    Daily limits apply

    To keep abuse down and protect reputation, we cap daily sending and sync activity. If you hit a limit, contact support and we will review your use case.

  5. 05

    No bulk messaging

    We do not allow bulk campaigns, even if they are not spam. This protects inbox placement and trust for the whole service.

  6. 06

    Basic calendar

    Calendaring covers the essentials like shared schedules and reminders. If you need advanced resource booking or enterprise scheduling, you may prefer a dedicated tool.

  7. 07

    Spam filters are not perfect

    We rely on standard open-source filtering and it is never perfect. To whitelist, drag a message from Junk to Inbox; to train the filter the other way, drag Inbox to Junk.

  8. 08

    Messages might go to Junk

    Inbox placement is controlled by the recipient's provider. No email service can guarantee that every message lands in the inbox.

  9. 09

    Sending might get rejected

    If your DNS records are missing or a message looks spammy, other providers can reject it. We will help you tune SPF, DKIM, and DMARC when needed.

  10. 10

    American servers

    Our servers are in the USA, and we are an American company.

  11. 11

    Only English interface

    The interface and support are English only for now. As we grow, we hope to add more languages.

  12. 12

    No instant responses

    Support is email-based and not instant. We respond as quickly as we can, but we are a small team.

  13. 13

    No telephone support

    We do not provide phone support. Email support keeps the team small and focused on the product.

  14. 14

    No SLAs by default

    We do not provide formal SLAs by default. If you have enterprise needs, contact us and we can discuss options.

  15. 15

    Downtimes

    All online services have occasional downtime. We monitor continuously and work to keep interruptions short and transparent.